Privacy Policy for Sun Beach Guesthouse
1. Introduction
At Sun Beach Guesthouse, available at sunbeach-guesthouse.com, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data, in accordance with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We understand the importance of privacy and are dedicated to maintaining the confidentiality, integrity, and security of the personal information entrusted to us.
2. Scope of the Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through your use of our website, sunbeach-guesthouse.com, and related services, whether as a guest, a registered user, or any other data subject engaging with our platform. For the purposes of data protection laws, Sun Beach Guesthouse is the data controller responsible for your personal information.
3. Categories of Personal Data We Process
We collect and process various categories of personal data to provide our services effectively and securely. These include:
a. Usage Data
Information about how you use our website, such as your IP address, browser type, pages visited, referring website, session duration, time zone settings, and other diagnostic data.
b. Account Data
Information you provide when creating an account or making a booking, including full name, billing and postal addresses, email address, and phone number.
c. Profile Data
Details about your preferences, booking history, special requests, user settings, and on-site behavior, enabling us to personalize your experience.
d. Communication Data
Includes records of correspondence, customer support inquiries, chat transcripts, feedback submissions, and any other interaction you may have with us through forms or direct contact.
e. Technical Data
Device type, operating system, IP configuration, mobile platform identifiers, system preferences, and other technical identifiers used to optimize usage and support.
f. Transaction Data
Payment-related information, including booking confirmations, financial transactions, billing details, and delivery or accommodation instructions. Please note that financial information is processed through secure third-party payment processors and is not stored by Sun Beach Guesthouse.
g. Preference Data
Marketing preferences, opt-in consents, interests related to exclusive offers, newsletters, and personalized content that you voluntarily provide or select through your interactions with us.
4. Legal Bases for Processing Personal Data
We collect and process your personal data under the following lawful bases:
– Performance of Contract: To fulfill our obligations to you, such as processing bookings and providing accommodation services.
– Consent: Where we rely on your explicit consent for email marketing and non-essential cookies.
– Legitimate Interests: For operating, improving, and securing our services, provided these interests are not overridden by your data protection rights.
– Legal Obligation: To comply with applicable laws and regulatory requirements.
5. Your Rights (GDPR & CCPA)
Under GDPR and CCPA, you are entitled to exercise the following rights concerning your personal data:
– Right of Access: Request access to the data we hold about you.
– Right to Rectification: Request that inaccurate or incomplete data be corrected.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal exceptions.
– Right to Restrict Processing: Ask for processing to be limited where you contest the accuracy or legality of processing.
– Right to Data Portability: Receive a copy of your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
– Right to Object: Object to processing based on legitimate interests or direct marketing purposes.
– Right Not to Be Subject to Automated Decision-making: You have the right to request human intervention and to challenge decisions made solely by automated means, where applicable.
– Right to Opt-Out (CCPA): California residents may opt out of the sale of personal information.
Requests to exercise any of these rights can be made by contacting us at [email protected].
6. Security Measures
Sun Beach Guesthouse employs industry-standard measures to ensure the security of your data, including:
– Encryption of data in transit and at rest.
– Role-based access controls and multi-factor authentication for internal systems.
– Regular backups and disaster recovery protocols.
– Staff training in data protection principles and incident response procedures.
– Routine evaluation of our security systems to prevent unauthorized access, alteration, or disclosure.
7. International Data Transfers
Your personal data may be transferred and processed outside the European Economic Area (EEA) or your country of residence. In such cases, we implement appropriate safeguards in compliance with GDPR and other applicable laws, including the use of standard contractual clauses and ensuring that processors maintain robust data protection frameworks.
8. Data Retention
We retain your personal data for no longer than is necessary for the purposes for which it was collected:
– Usage and Technical Data: Up to 12 months after your last interaction.
– Account and Profile Data: Retained while your account is active and up to 24 months after closure, unless longer retention is required by law.
– Transaction Data: Retained for a minimum of 7 years for tax and audit compliance.
– Communication Data: Retained for up to 3 years after the last correspondence.
– Preference and Marketing Data: Retained until you withdraw consent or unsubscribe.
9. Cookie Policy
To enhance your experience on sunbeach-guesthouse.com, we use various cookies:
– Essential Cookies: Necessary for the website to function and cannot be disabled.
– Functional Cookies: Enable personalized settings and enhance usability.
– Analytics Cookies: Collect information on website usage to improve performance (e.g., Google Analytics).
– Performance Cookies: Monitor technical performance and loading speeds.
These technologies help us understand visitor behavior and improve our services while respecting your privacy.
10. Cookie Management and Legal Compliance
You can manage your cookie preferences at any time through our Cookie Consent Manager available on the website. For EU users, we comply with the GDPR’s consent requirements, enabling prior opt-in for non-essential cookies. CCPA residents may opt out of the sale or sharing of personal data by adjusting cookie preferences and sending requests to [email protected].
11. Special Protections for Children Under 13
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal data from minors without verifiable parental consent. If we learn that we have collected personal information from a child under 13 without such consent, we will delete it promptly. Parents or legal guardians who believe their child has provided personal data may contact us at [email protected] to request deletion.
12. Policy Updates and User Notifications
We may update this Privacy Policy from time to time in order to reflect changes in legal requirements, our data processing practices, or additional features. Significant changes will be communicated clearly via the website or email, where appropriate. We encourage users to review this policy periodically to stay informed.
13. Contact
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Website: https://www.sunbeach-guesthouse.com
Compliance Note
Sun Beach Guesthouse is committed to upholding the privacy rights enshrined under the GDPR, CCPA, and other applicable laws. If you believe your data has been handled improperly or lawfully suspect a breach of your rights, please reach out to us immediately via [email protected].